Case Study

Communication Clash in the midst of Consultant and ClientA encounter mingled with consultant and thickening can be likened to a interlocking of the brains , not to mention a battle between underlying rams . A considerable enactment of psychological elements atomic number 18 refer , which seem to skirmish in a consultant- leaf node relationship . Among these are egos , prejudice and say higher(prenominal) standards of results or expectations . And since the communication between parties are ground on some form of genial conformity or joining of minds , the head- conflict rams statement stands as a metaphor that illustrates a conflict mechanism in this showcase br of communicationWhy are both parties likened to two egoistic animals lock horns This is because of the supposed high mental state of both consulta nt and lymph node . The disposition of their brain development makes them both high-caliber thinkers , which is certify by how consultant Susan Barlow described her kickoff meeting with chief operating military officer Royce Kellogg . To adopt Freud s ideas , both the consultant and her client each had a subconscious containing their bragging rights for credibility and success . One was a consultant who had six years of successful projects and the other was a company founder who built a viable occupancy from scratch . The mental attitude of putting great measure out to whiz s own past accomplishments soups-up the egos and expectations of both parties . Naturally , a conflict between the two would be conventionalityed with a clash of boasting spirits . Sadly , the corporate scene of the clashing of great minds is less civil than the natural mental mesh /debate of professors in a university .

Barlow says it right , that her client was grandstanding , plainly she herself is guilty of it the moment she failed to make the relationship achievement outBut much(prenominal) a conflict-ridden communication also arises from a well-documented pattern in a merchant-client relationship : that the merchant , in argue one s ego , forgets the true value of satisfying the client . In this situation , the crucial pivot point for a conflict-free communication depends on Susan Barlow who represents the merchant side of the relationship . She represents the fictional source services of a consulting firm , and she must have the stopping point of customer satisfaction her primary concern , because it is the customer who feeds the doing with profitable opportunities . Moreover , the consultant s reputation in client communications is always at stake , and one brisk feedback of incompetence may spell the end of her credibility . The problems encountered with glide path a grandstanding client should just be a design challenge , and the consultant bears the brunt of mending /sustaining a healthy transaction communication for the project s successBibliographyFreud , S (1922 . Group psychological perception and the analysis of the Ego . New York : LiverightHilgard , E . R (2001 . intro to Psychology . New York : Harcourt Brace JovanovichPAGEPAGE 2Case Study...If you want to get a amply essay, order it on our website: BestEssayCheap.com

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